Registered charity 276264

Chelsea Society Members’ Survey – what you said

Many thanks to all those who recently completed our member survey. This is the first time we have asked members their views about the Society and we are delighted with the level of response.

We are equally impressed by the number of members offering to volunteer and provide expertise. We are in contact with many and will be in touch with everyone over the next few weeks.

Our members are enthusiastic with over 85% giving us an approval rating of 8 or more when asked if they would recommend us to others.

This is excellent news because in 2014, with a new membership team and online access, we are hoping to double the number of members we currently have.

Our investment in a more interactive website which can connect with the various social media channels is also timely as the majority of our members (86%) want to use it regularly, particularly for events, historical resources and lobby information.

We were also interested to learn that nearly half our members support the National Trust and the Chelsea Physic Garden, over half are members of their own residents’ association and between a third and a quarter support Cadogan Hall and The Royal Hospital. This shows we are a group of committed individuals and families who are really invested in life here in Chelsea and the values that we hold so dear.

Whilst we were pleased to see such positive remarks, we also know we have some way to go to ensure everyone is catered for. We will be looking at the ideas for new event formats, the need to increase the frequency of our communication with members through more email activity as well as ensuring the respected publications such as the Annual Report and this Newsletter continue to go from strength to strength.

All in all a good start and strong motivation for us to push forward.

If you did not have the chance to complete the survey, there is still time and you can take part online if it is easier for you. Take the Survey

We look forward to working ever more closely with our membership over the coming months.

Sarah Farrugia  (Hon. Secretary)

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